In order to make your stay as pleasant as possible at our hotel in Mussoorie, please take into consideration the following information:
The hotel accommodation can be used only by the person registered at the reception.
Room visitors are not allowed. For any meetings with your guests, please use our public areas or Restaurant.
It is strictly forbidden to bring flammable or explosive materials and objects with unpleasant smell into any hotel area.
Washing and drying in the rooms are not allowed. Please use the hotel cleaning service for this.
Bringing and consuming food and drinks or ordering from external catering services is not allowed in rooms or any other hotel areas for sanitary reasons.
Please close the door when leaving the room. You do not need to return the room card when leaving the Hotel. However, please return the room card upon check-out.
Cooking or any other way of preparing food in the room is not allowed.
Unless your valuables, money, and documents are not stored in the room safe with a personal password, the Hotel cannot guarantee their safety.
In case of key loss, please immediately inform the reception. The lost key will be charged at Rs 500 per piece.
In case you wish to leave the Hotel later than planned, please inform the reception by 10.00. Check out time at the latest 11.00. Check-out time is 1100hrs; Check-in time is 1300hrs and staying in the room after 11.00 will be extra charged. Before or at designated Check-out Time, please allow our Housekeeping Staff to check your room. Missing items from the room will be charged to the guest account. Please allow 20 minutes to check-out time to facilitate.
Please do not create noise which could disturb other guests in the rooms, corridors and public areas, especially in the period from 10.00 PM to 8.00 AM.
Please immediately inform the reception of any defects or faults in the room or possible dissatisfaction with the service.
Please keep the equipment and furniture safe. We will be forced to charge you any intentional damage caused during your stay.
Prior to leaving the room, please check if you have closed the tap in the bathroom.
Please do not enter the hotel public areas dressed inappropriately, e.g. in your pajamas, underwear, swimming suit, etc. Walking in any public area of the hotel without footwear and in slippers is not allowed.
Please note that you should be dressed appropriately during your visits to our restaurants.
Pets are not allowed in Hotel
Room inventory (pillows, blankets, towels, etc.) are intended for your use during your stay at the hotel and you are kindly requested not to take them out.
Rooms left in an uninhabitable state for incoming guests – for example lingering smell from market purchases, excessive mess, acts of vandalism – will be charged at a full night stay and/or reimbursement of loss/cost of replacement.
Bills must be settled on presentation, personal cheques are not accepted.
Thank you for your cooperation and have a nice and pleasant stay with us. We hope to see you all again in the future.
*THE MANAGEMENT RESERVES TO ITSELF THE RIGHT TO ADD TO, OR ALTER OR AMEND ANY OF THE ABOVE TERMS, CONDITIONS, AND RULES